Booking Terms and Conditions

The Contract for a short-term holiday rental will be between Bidwell Farm Cottages (referred to as “us” or “we”) and the person making the booking and all members of the holiday party (referred to as “you” or “your”) under the following booking conditions. UK law will govern the Contract. The contract of hire is not effective until we have received and processed the deposit. The contract will be subject to these booking conditions and must be complied with.

The party leader must be at least 25 years of age at the time of booking and the names, addresses and ages of all members of the party must be shared with us on request. The party leader agrees to take full responsibility for ensuring that all the following Terms and Conditions are adhered to by ALL members of the party and they must stay at the accommodation throughout the holiday period unless agreed beforehand.

PAYMENT

Bookings are confirmed on receipt of the booking form and payment of the deposit of 25% of the holiday cost. The balance of the rental will be due for payment at least 61 days before the start of your holiday. We reserve the right to cancel a holiday where payment has not been received two months before the commencement date in which case you may lose your deposit. If the booking is made within 61 days of the holiday start date, then payment will be due in full at the time of booking. No entry to properties will be allowed without payment, in full, being cleared beforehand.

CANCELLATION

Cancellations must be immediately notified to us in writing by email; please ensure you get an acknowledgment from us. Please get in touch again if you do not hear from us within 24hrs.

For Bookings made between 1st May 2020 and 8th January 2021

If you booked your holiday after 1st May 2020 and before 8th January 2021 your booking will be covered by our Master Cancel Policy (unless it was a pre-existing booking made before 1st April 2020 that had been moved).

If you cancel for any reason between 60 days and 2 full calendar days before check-in date your booking is covered by our cancellation protection cover, meaning that if you cancel on day 59 to day 3 before check-in date, you will receive a full refund of the accommodation costs paid. You will be reimbursed on the planned date of your arrival or sooner).

For example:
For arrival on Friday, you must cancel by Wednesday 4pm
For arrival on Saturday, you must cancel by Thursday 4pm

If you cancel within 2 full calendar days before check-in date or on the day of check-in, you will not be reimbursed for your booking costs under any circumstances.

For Bookings made from 9th January 2021:

A non-refundable deposit of 25% is needed to secure your booking.

The balance will be due (at the latest) 60 days before arrival.

CANCELLATION REFUND

In the event of a National Lockdown that prevents us (Bidwell Farm Cottages) from being open on the start day of your booking we will refund your total booking amount within 7 days, or offer you an alternative date for your booking, at your discretion.

In the event that you (the guest) are in a tier where a ‘Do Not Travel’ order is in place on the start day of your booking we will refund your total booking amount within 7 days, or offer you an alternative date, at your discretion. Please note that the guest’s address that will need to be in the ‘Do Not Travel’ area is the address that will need to be in a restrictive tier and MUST be the same address as entered on the booking form. Any other address, or an address of another member of your party will not count, and the booking will remain in place.

We will NOT offer a refund if the guest (or any member of their party) cannot make the holiday booking dates for the following reasons:

A guest falling ill with Covid or any other illness
A guest having to self-isolate or quarantine
A guest not wishing to travel
A guest being contacted by Track and Trace
A guest awaiting a test result
A guest needing to cancel due to Covid related work issues

We recommend that guests take out additional Covid related travel insurance to cover them in the event that they have to cancel at the last minute. There are many providers, and we recommend taking out holiday insurance as is normal for any travel.

In the event that you do wish to cancel your booking:

Before 60 days of holiday booking start date:

We will re-advertise the dates and do our best to re-let them. IF we relet the dates for the full amount that you have paid, we will offer you a full refund if you have paid for your holiday in full, less 10% of your deposit amount. If you have only paid your deposit at that point, we will refund the deposit paid less 10%. Alternatively, you can move the date of the booking at no additional charge.

Within 60 days of holiday booking start date:

We will re-advertise your dates as soon as you let us know. In the event that we do manage to successfully re-let your dates (or a portion there-of), we will refund you the full or proportionate amount (if we have relet the dates at a lower amount), less 10% of the initial booking deposit paid.

CANCELLATION BY US

If we are unable to honour your booking or part of your booking due to the property being withdrawn from the collection or by a Force Majeure Event (please see definition below), Bidwell Farm Cottages may, at its sole discretion, offer you: a full or partial refund; or alternative holiday dates; or such other remedy as Bidwell Farm Cottages considers appropriate with regard to the circumstances.

In this contract, a Force Majeure Event means any of the following circumstances which may hinder or prevent the performance of the contract, including but not limited to: acts of God, flood, drought, earthquake or other natural disaster; epidemic or pandemic; terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations; nuclear, chemical or biological contamination or sonic boom; any law or any action taken by a government or public authority, including without limitation imposing a restriction, prohibition, or failing to grant a necessary licence or consent; collapse of buildings, fire, explosion or accident; any labour or trade dispute, strikes, industrial action or lockouts; non-performance by suppliers or subcontractors; and interruption or failure of utility service.

This will be the full extent of our liability. No additional compensation, expenses or costs will be payable.

TERMS OF RENTAL

The number of people occupying the premises shall not exceed the number stated on the booking form. Breach of this rule will terminate the contract without recompense.

You may access the property from 4pm on the day of arrival (earlier arrivals are by arrangement only). Please note that departure is by 10am on your final day (again, later departures are strictly by arrangement only). We need this time to ensure that the cottage is ready for your arrival after the previous guests’ departure.
You must not use the property except for the purpose of a holiday during the holiday period, and not for any other purpose or longer period. The agreement to stay in the property for the holiday period does not create the relationship of Landlord and Tenant between the parties. You shall not be entitled to a new tenancy, or to any assured short hold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or at the end of the Holiday Period. On departure, you are requested to leave the accommodation in a clean and tidy condition.
You agree to vacate the hired premises without demand at the termination of the period of hire. We have the right to enter the property at any reasonable time for the purpose of inspection or repair work and you undertake to leave the premises secure if left unoccupied during the period of let.

Both properties are totally non-smoking and non-vaping inside.
You undertake to relieve Bidwell Farm Cottages of any liability for damage or injury, however caused, by any member of your party. You must take all necessary steps to safeguard yourselves and your personal property. We accept no responsibility for loss, injury or damage to any member of your party or of their property, howsoever caused, arising in any manner out of the let of the premises.

Car parking for 3 cars per cottage available, and Bidwell Farm Cottages cannot accept any liability for guests’ vehicles. Electric Vehicles – two outside 3 pin sockets are available on site. Please inform us before arrival if this is required.

Wi-Fi/internet access is provided for free for your use. You agree to reasonable and lawful usage of this service. We cannot guarantee internet access but have a contract for prompt repair in place should remedial action be required.

Care of the property: You are responsible for the property and are expected to take all reasonable care of its furniture & fittings. You must leave them in the same state of repair and in the same clean and tidy condition at the end of the rental period as at the beginning. You must not use the properties for any dangerous, offensive, noxious, noisy, immoral activities or be a nuisance or annoyance to the owner or other neighbouring properties. You are legally bound to reimburse us for replacement, repair or extra cleaning costs on demand (although we would not charge you for the odd glass or plate). Lost keys are charged at £10 to cover the replacement cost.

Dogs are very welcome by arrangement, for the Cowbyre Cottage only.
We will accept dogs in the Cowbyre on request, but all dogs must be booked in by prior agreement, and we will require details about your dog(s) in advance. We don’t charge any extra for one dog staying at Bidwell Farm, but for two or more dogs we charge £40 per booking. We will levy an extra charge if something is damaged that can’t be repaired in time for the next guests. We may ask for a refundable deposit at the time of booking, to be held by us to cover any extra cleaning required for upholstery, carpets, bedding or curtains at the end of your stay.

Dogs must be well behaved, house-trained, kept under proper control and not allowed on the furniture, in the bedrooms & bathrooms, nor left unattended in the property. Dog waste must be collected and disposed of, and if poo bags are used these must be biodegradable. Dog owners will be held responsible for any damage caused to the property, contents or garden by their dog and for any extra cleaning required. When out walking on the farm you must ensure that dogs are kept under close supervision. We reserve the right to seek details of any dogs in advance and to refuse permission for them to be brought to the accommodation for any reason, including if they are considered unsuitable in character, size or behaviour, or liable to be a nuisance or danger to other guests. If a guest arrives with a dog(s) that have not been pre-approved for the booking, we reserve the right to make additional charges as above, or refuse to accept the dogs at the property.

DISCLAIMER

The owner has taken every care to ensure the accuracy of property descriptions and all information is provided in good faith and believed to be correct. In the event that any individual term or clause stated in this Contract is not permissible by law, the remainder of the Contract shall remain valid. This Contract is governed by and construed in accordance with UK Law. This does not affect your statutory rights.

COMPLAINTS

Every effort is made to ensure that you have an enjoyable stay. However, if you have any problem or cause for complaint, it is essential that you contact us immediately to give us the chance to resolve it. We value your custom and want you to return. We are always available on our mobile phone and will do our best to resolve any problem asap. Issues must be raised before you leave!